Magical South Africa Terms & Conditions

HOW TO BOOK

DEPOSITS: A non-refundable deposit as stipulated is required to guarantee your booking: 25% of the total value of all land only itineraries, and 40% of the total value of all itineraries including international flights.

IMPORTANT NOTE: The price for your air inclusive tour is subject to increase on your air portion, prior to the time you make full payment. However, the price is not subject to increase after full payment on your air portion has been made. We strongly suggest that you pay your deposit as early as possible to avoid any increases. This applies to all airfares booked in addition to land only packages too.

Final payment: Final payment is due 120 days prior to departure unless otherwise specified.

CANCELLATIONS: CONDITIONS AND CHARGES

a) 25% of total trip per person cost is forfeited for cancellations made up to 120 days prior to departure plus applicable penalties on accommodation and other land services, and airline penalties.

b) 50% of total trip per person cost is forfeited for cancellations made between 119 and 91 days prior to departure plus applicable penalties on accommodation and other land services, and airline penalties

c) 100% of total trip per person cost is forfeited for cancellations made 90 days or less prior to departure*

Safari companies with which we are affiliated require proof of travel insurance, including trip cancellation & trip interruption, and emergency medical coverage upon confirming a booking. It is your personal responsibility to ensure you have sufficient insurance coverage.

INCLUDED IN TOUR PRICE:

Please note Exclusive Vacation Packages are based on a minimum of four passengers and a maximum of six passengers traveling per departure.

Accommodations: As specified in the itinerary, or similar, will be provided in hotels, lodges, and camps, based on two persons sharing a room with private bath or shower. We may substitute hotels, camps, and lodges when we consider it necessary or appropriate. Service charges and taxes are included for all accommodations.

Single Accommodations: If available, are at additional cost, as indicated in the programs. If a single room is utilized due to unavailability of a roommate, or roommate cancellation, the single room supplement will be charged. Single supplements are based on a minimum number of passengers traveling together.

Meals: Are provided as specified in each program.

Transfers: Between airports, rail stations, motorcoach terminals and hotels are provided, when specified. Transfers include up to two pieces of luggage per person. Airlines and charters may be more restrictive as to luggage they allow, and you are also subject to their restrictions.

Sightseeing: As specified in each itinerary. We try to use the most modern, comfortable transportation available in the locality, with English speaking drivers/guides.

Airline Baggage Limits: Airlines limit the number, size (dimensions) and weight of baggage. They may charge fees for checked baggage. The limits and fees and circumstances vary by airline, country, domestic or international flight, airplane size and type, and other factors, and they can change at any time. You must check with the air carriers in your itinerary for current baggage restrictions and fees.

Domestic flights in South Africa: If your domestic flights are issued as part of your international air ticket, the same allowance as on the international ticket will apply. If your domestic flights are issued on separate tickets, most airlines will have a luggage restriction of one piece of checked luggage weighing no more than 23kg/50lb. Your Africa Specialist will be able to tell you which rule would apply to your tickets. Always go with the most restrictive rules to avoid having to either pay for excess luggage or be asked to leave items behind. Irregular-shaped luggage and luggage with long straps that cannot detach may need to be wrapped (this is a payable service offered at major airports) if they are to be checked.

Hand/carry-on luggage should weigh no more than 8kg/17lb with dimensions not exceeding 56cm x 36cm x 23cm, total dimensions of 115cm (22 inches x 14 inches x 9 inches, total dimensions of 45 inches). You can also carry a slimline laptop bag or small purse. Exceeding the carry-on restrictions will result in you being sent back to the check-in counters and checking the bag.

Tour Planning: Tour planning, preparation, marketing, and operational costs are included in the tour price. These prices are based on tariffs, taxes and exchange rates in effect at the time of printing/publishing. Lion World Travel reserves the right to increase tour prices due to changes in tariffs, taxes, or exchange rates.

Revisions to Itinerary: A fee of $100 will be charged for a revision to a confirmed itinerary plus third-party penalties, and seasonal increases if applicable. We cannot guarantee that it will be possible to make your requested revision.

Late Booking Fee: A fee for additional communications and expedited mail costs will be charged when applicable.

NOT INCLUDED IN TOUR PRICE:

LAND ONLY prices do not include airfares, US & International Taxes & Fees imposed by governments and airlines, costs to obtain passports, visas, inoculations, PCR testing, excess baggage charges, all items of a personal nature such as drinks, snacks, laundry, phone calls and cables, internet, paid T.V. entertainment, meals not specified in the itinerary, medicines, personal and baggage insurance, local airport taxes and tips/gratuities to baggage handlers, waiters, hotel staff, game rangers, trackers and sightseeing drivers and guides. These are examples of non-included items and are not an exhaustive list.

Prices quoted are based on costs, charges, tariffs, rates, prices, taxes, levies, exchange rates and other considerations at the date of the price quote. These and any other taxes and fees are subject to change until the time of purchase. For up-to-date pricing contact your Africa Specialist. No surcharge regarding cost or currency fluctuations will be made to a LAND only price after the deposit is received. This excludes potential fuel surcharges, taxes, charges, or levies imposed by any government or its agencies and also airport taxes. No refund or credit will be provided on account of costs being reduced. The price does not cover costs and expenses, including your return home, if you leave the tour, whether by your own choice, due to illness, action by any government, or other reason.

Refunds: Applications for refunds must be made in writing to Lion World Travel within 30 days of tour termination. There is no refund for missed meals or services, absence from all or part of a tour, for any number of consecutive or non-consecutive days, or unused hotel accommodation. Many other kinds of circumstances are also not a basis for a refund.

Passport/Visa/Inoculation/Insurance: Valid passports are required for international travel. Visas are required for travel to many areas. Many countries also have immunization requirements as well as Covid testing requirements. Some countries require foreign visitors to have valid medical insurance on entry. Requirements vary by country and can change. You should obtain up to date information from authorities of the countries involved. Lion World Travel shall not be liable for delay or denial of entry due to inability to satisfy entry requirements or entry authority’s questioning or refusal to accept proof of meeting entry requirements.

Guests with Disabilities: Lion World Travel welcomes guests with special needs or disabilities. Guests must inform us in advance, as early as possible, of any physical, medical, or other special needs that require accommodating.

We will make reasonable modifications to our policies, practices, and procedures, when necessary, unless doing so will fundamentally alter the nature of the services.

Safety of Yourself and Others: Guests must ensure they and those under their care are medically and physically able to travel. Lion World Travel may impose safety requirements. We may exclude from participating in travel or from any activity, an individual whose participation poses a direct threat to health or safety that cannot be eliminated by reasonable modification of our policies, practices, or procedures or by the provision of auxiliary aids and services. A decision to exclude an individual will be based on an individualized assessment based on reasonable judgment that relies on current medical evidence or the best available objective evidence to determine the nature, duration and severity of the risk, probability that potential injury will occur and whether reasonable modifications of policies, practices or procedures will lower the risk.

Lion World Travel does not provide personal devices (such as wheelchairs, hearing aids or prescription eyeglasses) or services of a personal nature (such as feeding, dressing or toileting). A traveler who requires services of a personal nature feeding, dressing or toileting, as examples) should consider bringing a companion to provide the assistance and understand that other travelers and staff will not be available for such purpose.

We do not employ or provide medical personnel. Any needed medical attention must be sought at a local facility, if available, at guest’s expense.

Lion World Travel is not responsible or liable for loss or cost incurred due to unavailability of medical services, inability to obtain or delay in obtaining medical services, or level of care of services received.

Some tours can include rough terrain, walking over unpaved or uneven pavement, steps, locations which may not be easily accessible or accessible by wheelchair, bumps, and other challenging conditions.

For various parts of the trip, arrangements are made with carriers, hotels, and other independent suppliers. They are independent entities which Lion World Travel does not control. We cannot assure disability access or accommodations.

LIMITS OF RESPONSIBILITY:

Lion World Travel, Toronto, Canada, your travel agent, tour operators and subcontractors of services act only as agents for the supplier regarding your travel, whether by plane, car, motorcoach, ship, railroad, or other transportation mode, and shall not be liable for injury, damage, loss, additional expense, accident, delay, schedule change or other irregularity. Any of these, and other events, may occur, whether due to use of or defect in a vehicle, any event or circumstance beyond the reasonable control (force majeure) of Lion World Travel, which has the effect of preventing, restricting or changing the nature of the products and services purchased from Lion World Travel including but not limited to man-made or natural disasters or strikes, civil unrest on any scale including acts of war, insurrection, civil uprising, military action, terrorism, pandemic (including without limitation all Covid-19 being coronavirus disease, an infectious disease caused by the SARS-CoV-2 virus and all variants of the SARS-CoV-2 virus), and epidemic and such perils which would prevent or deter guests from travelling to any location. In addition, weather, acts of God, acts of government, any local potential, economic, social, or geographical, circumstances or other act or incident or occurrence or omission, in either the country of origin, destination, area of passage or elsewhere, or for other reason, or due to acts or default of any company or person involved in arranging the tour, or in the chain of supply.

All such injury, damage, loss, additional expense, accident, delay, schedule change or other irregularity will be at the risk and cost of the guest.

CHANGES:

When services and accommodations described in your quoted & booked intended itinerary cannot be supplied or the itinerary is changed due to delays or other causes of any kind or nature beyond Lion World Travel’s control, Lion World Travel may seek to supply comparable services, accommodations, and itineraries. There shall be no refund in these circumstances. Lion World Travel reserves the right to make changes to the itinerary and/or cancel any tour and shall have no liability whatsoever from or relating to such adjustments or cancellations.

Lion World Travel shall not be responsible for loss or damage to luggage, before, during or after the tour.

Airline Contract: The passenger contract in use by airlines is between the airline and the purchaser of the ticket. Airline prices are based on prices in effect prior to or at the time of printing this document or at the time of the price quote, inclusive of fuel surcharges and other airline, airport and related charges and taxes, and are subject to change without notice until the time of purchase.

ADDITIONAL RISKS:

Additional risks and dangers may arise including, but not limited to, hazards of traveling in undeveloped areas, hazards of travel by boat, train, automobile, aircraft and other means of conveyance, forces of nature, political unrest, other unrest, hazardous local customs and practices, differing levels of sanitation, differing standards of safety, risks associated with water, food, plants, insects and differing animal regulation, accident or illness in areas lacking means of rapid evacuation or medical facilities, and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks.

You are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and you hereby agree to accept any and all risks.

As lawful consideration for the agreement with Lion Word Travel to participate in such trips and activities you agree you will not make a claim against Lion Word Travel or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage or other loss, cost or expense, however caused, as a result of or related to your contracting for, traveling to or from, or in any and every other way participating in the tour. You release Lion World Travel and its personnel from any and all claims, known or unknown, arising from contracting for, traveling to or from, and in any and every way participating in a tour.

This release of liability and assumption of risk agreement is entered into on behalf of you and all members of your family and party, including minors accompanying you. This agreement also binds your heirs, legal representatives, and assigns.